Returns & Exchanges
At PNG Jewellers, we strive to ensure your complete satisfaction with every exquisite piece of fashion jewelry. If you are not entirely happy with your purchase, our 14-day hassle-free return and exchange policy ensures a seamless resolution.
Initiate Your Request
Log in to your account and navigate to the 'Order History' section to select the item you wish to return and submit a formal request.
Secure Packaging
Place the jewelry in its original branded packaging along with all authenticity certificates and the invoice to ensure the item is protected during transit.
Complimentary Pickup
Once your request is approved, our logistics partner will schedule a secure pickup from your provided address at no additional cost to you.
Quality Inspection & Refund
Following a successful quality check at our facility, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing