Frequently Asked Questions

Everything you need to know about your luxury jewelry experience.

Are all your jewelry pieces certified for quality?

Yes, every piece of jewelry at PNG Jewellers is certified by reputable international laboratories. Our diamonds are GIA or IGI certified, and our gold jewelry carries the BIS Hallmark to ensure the highest standards of purity.

How long does shipping take for online orders?

We offer insured shipping on all orders. Standard delivery typically takes 5 to 7 business days within the country, while international shipping may take 10 to 15 business days depending on the destination.

What is your return and exchange policy?

We offer a 14-day 'No Questions Asked' return policy for online purchases, provided the item is in its original condition with the security tag intact. We also offer a lifetime buyback and exchange policy on our gold and diamond jewelry.

Can I customize a jewelry design?

Absolutely. We specialize in bespoke jewelry. You can contact our design experts via the 'Custom Orders' section to share your vision, and we will create a unique piece tailored to your preferences.

How do I determine my correct ring size?

We provide a comprehensive Ring Size Guide on our website to help you measure at home. If you are still unsure, you can order a physical ring sizer from us or visit any of our retail stores for a professional measurement.

What payment methods do you accept?

We accept all major credit and debit cards, net banking, and secure UPI payments. For high-value transactions, we also offer bank transfer options and EMI facilities through select banking partners.